Policies

Refund Policy

There are no refunds (even due to inclement weather). If a patron is unable to attend a performance, they may, based on availability, exchange their tickets for seats at another performance during the current season. Some restrictions may apply. To exchange, tickets must be presented to the Ferguson Center Ticket Office at least two business days before the performance regardless of the point of purchase. If the request is filled with tickets of a higher value, the difference will be charged. Lower-priced tickets are not subject to credit or refund. There is a $4 per-ticket processing fee for exchanges. Exchanges are not available for rental events.

The Ferguson Center Ticket Office can reprint lost or misplaced tickets before the performance. There is a per-ticket replacement fee of $2.

Unused tickets can be donated back to the Ferguson Center 90 minutes before the start of the performance. A letter acknowledging your in-kind gift will be mailed for tax purposes.

With the exception of designated family performances, all persons regardless of age must have a ticket for admittance into the theatre. Please carefully consider whether a performance is appropriate for children before planning to attend. Most performances are not appropriate for children under five, and some artists/tours set a strict age limit for attendance. Should a child be unable to sit quietly in their seat throughout a performance, our ushers will request that the child be removed from the theatre. For family-designated performances, children aged one year and younger may be admitted to the venue without a ticket, provided they sit on an adult’s lap and do not occupy a seat. Please note that rental events not affiliated with the Ferguson Center may have a different lap seat policy. If you have questions regarding our policy or the appropriateness of a particular performance, please call the Ferguson Center Ticket Office at (757) 594-8752. Booster seats are available upon request.

All minors must be accompanied by an adult for all performances.

The Diamonstein Concert Hall and Peebles Theatre lobbies open 60 minutes before the event start time. For the consideration of the artists and our patrons, anyone arriving while a performance is in progress will be seated only at times designated by the artist and their management. Late arriving patrons will be directed to remain outside the theatre until a designated seating time and may be directed to seats in the rear of the theatre until intermission. In addition, management reserves the right to seat late-arriving patrons anywhere in the theatre at their discretion for any reason.

A selection of snacks and beverages are available for purchase (at most performances) in the lobby before curtain and during most intermissions. Snacks are not permitted inside the theatre. 

While the Ferguson Center does not have a specific policy prohibiting cameras, many artists do. When an artist requests a “no camera” policy, our staff is legally required to enforce this on behalf of the artist. When in doubt, ask a member of House Management. The use of video or sound recording devices of any kind is strictly prohibited without the express written permission of the artist and the Ferguson Center.

To inquire about personal belongings that may have been left at the venue, call the Ticket Office at (757) 594-8752.